Focus on desired behavior
Next time you have a tough problem, try using the following question to start the process:
We want [insert audience, e.g. associates] to [insert desired behavior, e.g be more accountable].
This simple sentence, which can spark a lot of debate, ensures that everyone is on the same page about the problem and focuses on appropriate solutions.
Related posts:
- 15 Ways to Change Behavior
- Read backward for better editing
- Communicating an unpopular decision
- Unlock Behavior, Unleash Profits
- QBQ!: The Question Behind The Question
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