“I’m confused.”
Next time you’re frustrated by someone who keeps changing the rules in the middle of the game, try using “I’m confused” to have a conversation about expectations. Here’s an example: “I’m confused, Sam. Last time we talked, we agreed the proposal was due on Friday. Now you’re saying it’s due on Wednesday.” This statement is naturally disarming because you seemingly accept responsibility. At the same time, you are taking control and focusing the conversation on the important fact that the deadline changed. Thanks to the Boyens Group for this tip.
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